The Effect of Trust, Ease of Use, Perceived Usefulness, and Attitude on the Continuance Intention to Use Online Medical Consultations

Abstract

After Covid, patients developed knowledge and some experience with Online Medical Consultations (OMC) through their interactions. Currently, these patients have the option to choose between the two modalities: face-to-face or online. The objective of this study was to determine which factors influence the continuance intention to use OMC in this post-pandemic period; thus, the influence of ease of use, perceived usefulness, trust, and attitude were measured. The population studied were people aged 20–36 years who live in Lima and who have had at least one online medical consultation in the last two years. For the study, a sample of 430 people was obtained through an online survey and the use of a self-administered questionnaire. The findings showed that ease of use has a direct effect on perceived usefulness, perceived usefulness has a direct influence on trust, trust has a direct effect on attitude and on continuance intention to use OMC.