Average rating
Cast your vote
You can rate an item by clicking the amount of stars they wish to award to this item.
When enough users have cast their vote on this item, the average rating will also be shown.
Star rating
Your vote was cast
Thank you for your feedback
Thank you for your feedback
Advisors
Bibolotti Ayestas, Angelo AlejandroIssue Date
2025-01-07
Metadata
Show full item recordOther Titles
Improvements in the management of the security of the Vista Óptima opticsAbstract
El presente estudio tiene como objetivo analizar los problemas en la gestión de seguridad en la óptica D & E Grupo Visión. La problemática principal radica en la vulnerabilidad de la empresa ante robos frecuentes, lo que ha ocasionado pérdidas económicas significativas y una percepción de inseguridad entre los clientes, afectando la liquidez y la sostenibilidad a del negocio. La metodología utilizada fue de revisión de la literatura e incluyó un análisis cualitativo basado en entrevistas semiestructuradas con personal clave y observación directa de los procesos operativos. Se identificaron debilidades como ausencia de protocolos y capacitaciones, faltan sistemas de seguridad, procedimientos no definidos y falta de un plan de contingencia. Los hallazgos revelan que la percepción de inseguridad se agrava por la ubicación de la óptica en un distrito con altos índices de delincuencia. En conclusión, se planteó implementar un sistema de seguridad integral para mitigar los riesgos de robos, contribuir a restaurar la confianza de los clientes y garantizar la sostenibilidad de la óptica a largo plazo.The present study aims to analyze the problems in security management at the D & E Grupo Visión optician's shop. The main problem lies in the company's vulnerability to frequent theft, which has caused significant economic losses and a perception of insecurity among customers, affecting the liquidity and sustainability of the business. The methodology used was a literature review and included a qualitative analysis based on semi-structured interviews with key personnel and direct observation of operational processes. Weaknesses were identified such as the absence of protocols and training, lack of security systems, undefined procedures and lack of a contingency plan. The findings reveal that the perception of insecurity is aggravated by the location of the optician's shop in a district with high crime rates. In conclusion, it was proposed to implement a comprehensive security system to mitigate the risks of theft, contribute to restoring customer confidence and ensure the long-term sustainability of the optician's shop.
Type
info:eu-repo/semantics/bachelorThesisRights
info:eu-repo/semantics/openAccessLanguage
spaCollections