Acciones del social media marketing que construyen confianza en los nuevos emprendimientos.
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Issue Date
2021-07-08Keywords
social media marketinginteracción
tendencia
riesgo percibido
confianza
marca
nuevos emprendimientos
Perú
interaction
trend
perceived risk
confidence
brand
new ventures
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Social media marketing actions that build trust in new businesses.Abstract
La pandemia del COVID 19 que empezó en marzo del 2020 en nuestro país generó el cierre de varias empresas y la posterior crisis económica. Sin embargo, pese a ello, nuevos emprendimientos se formaron durante ese tiempo y otros negocios cambiaron de rubro adaptándose así a la coyuntura y a los nuevos hábitos de compra de los consumidores. Múltiples empresas que no tenían como herramienta a las redes sociales, se vieron obligadas a implementar plataformas digitales para la exposición de sus productos o servicios. Por ello, diversas empresas se vieron obligadas a realizar estrategias que generen confianza a los consumidores ya que para estos no contaban con la posibilidad de visitar una tienda física por lo tanto eran conscientes de que el vínculo de confianza era clave para generar un interés en su marca y posteriormente lograr la compra, plasmando en el documento, las acciones que funcionan en estos tiempos inciertos. Por lo tanto, el presente trabajo busca las acciones de social media marketing, como interacción, tendencia y riesgo percibido, que construyen confianza en los nuevos emprendimientos.The COVID 19 pandemic that began in March 2020 in our country led to the closure of several companies and the subsequent economic crisis. However, despite this, new ventures were formed during that time and other businesses changed their category, thus adapting to the situation and to the new purchasing habits of consumers. Multiple companies that did not have social networks as a tool were forced to implement digital platforms for the exposure of their products or services. For this reason, various companies were forced to carry out strategies that generate confidence in consumers since for them they did not have the possibility of visiting a physical store, therefore they were aware that the bond of trust was key to generate an interest in their brand and subsequently achieve the purchase, reflecting in the document, the actions that work in these uncertain times. Therefore, the present work looks for social media marketing actions, such as interaction, trend and perceived risk, which build trust in new ventures.
Type
info:eu-repo/semantics/bachelorThesisRights
info:eu-repo/semantics/openAccessAttribution-NonCommercial-ShareAlike 4.0 International
Language
spaCollections
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- Creative Commons