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dc.contributor.authorMorales-Rojas, Grecia
dc.contributor.authorUchida-Ore, Kaduo
dc.contributor.authorSotelo, Fernando
dc.contributor.authorRojas, José
dc.date.accessioned2021-11-02T16:04:13Z
dc.date.available2021-11-02T16:04:13Z
dc.date.issued2022-01-01
dc.identifier.issn23673370
dc.identifier.doi10.1007/978-3-030-85540-6_157
dc.identifier.urihttp://hdl.handle.net/10757/657872
dc.descriptionEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.es_PE
dc.description.abstractStaff turnover is a consistent threat for companies, as the cost overrun generated by each rotated employee may be between 80% and 130% of an average salary. In Peru, small and medium-sized companies in the service sector have the highest turnover rate (19%). Therefore, it is necessary to strengthen the management of human talent within such types of enterprises and establish relevant mechanisms to curb or reduce the significant predictors of staff turnover. Thus, this paper proposes a system composed of three processes: Workload Distribution, Professional Growth and Development, Compensation and Rewards. For the conceptual validation, experts agree that the probability of success of the expected results of the system is greater than 75%. It can be concluded from this that the proposed system would reduce the probability of employees of SMEs in the service industry leaving the workplace.es_PE
dc.formatapplication/htmles_PE
dc.language.isospaes_PE
dc.publisherSpringer Science and Business Media Deutschland GmbHes_PE
dc.relation.urlhttps://link.springer.com/chapter/10.1007/978-3-030-85540-6_157es_PE
dc.rightsinfo:eu-repo/semantics/embargoedAccesses_PE
dc.subjectCompensation and rewardses_PE
dc.subjectHuman resource managementes_PE
dc.subjectProfessional Growth and Developmentes_PE
dc.subjectSMEes_PE
dc.subjectStaff turnoveres_PE
dc.subjectWorkload distributiones_PE
dc.titleSystem of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sectores_PE
dc.typeinfo:eu-repo/semantics/articlees_PE
dc.identifier.eissn23673389
dc.identifier.journalLecture Notes in Networks and Systemses_PE
dc.identifier.eid2-s2.0-85115613192
dc.identifier.scopusidSCOPUS_ID:85115613192
dc.source.journaltitleLecture Notes in Networks and Systems
dc.source.volume319
dc.source.beginpage1227
dc.source.endpage1234
dc.identifier.isni0000 0001 2196 144X


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