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dc.contributor.authorPinedo-Rodriguez, Katherine
dc.contributor.authorTrujillo-Carrasco, Luis
dc.contributor.authorCabel-Pozo, Jhonatan
dc.contributor.authorRaymundo, Carlos
dc.date.accessioned2021-11-02T15:40:46Z
dc.date.available2021-11-02T15:40:46Z
dc.date.issued2022-01-01
dc.identifier.issn23673370
dc.identifier.doi10.1007/978-3-030-85540-6_148
dc.identifier.urihttp://hdl.handle.net/10757/657865
dc.descriptionEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.es_PE
dc.description.abstractCurrently, companies engaged in maintenance and repair work are being affected due to the gradual increase in delays in their services. Consequently, an important economic impact has been generated in the sector, which is reflected in a 21% increase in its operating costs. After reviewing the literature, little information was found about the sector, due to which, the motivation is to carry out the study of a service SME in Lima, Peru. The proposed solution model comprises four phases: in the first phase, change management is developed, in the second phase, a study of the work is carried out, in the third phase, inventory management is applied, and in the last phase, they are standardized. The procedures previously developed. Based on this, it is possible to reduce costs by up to 12%, as well as reducing the number of delays by 15%.es_PE
dc.formatapplication/htmles_PE
dc.language.isoenges_PE
dc.publisherSpringer Science and Business Media Deutschland GmbHes_PE
dc.relation.urlhttps://link.springer.com/chapter/10.1007/978-3-030-85540-6_148es_PE
dc.rightsinfo:eu-repo/semantics/embargoedAccesses_PE
dc.subjectIntegrated modeles_PE
dc.subjectInventorieses_PE
dc.subjectPerues_PE
dc.subjectProcedure standardizationes_PE
dc.subjectServiceses_PE
dc.subjectSMEses_PE
dc.subjectWork studyes_PE
dc.titleResource Management Model to Reduce Maintenance Service Times for SMEs in Lima-Perues_PE
dc.typeinfo:eu-repo/semantics/articlees_PE
dc.identifier.eissn23673389
dc.identifier.journalLecture Notes in Networks and Systemses_PE
dc.identifier.eid2-s2.0-85115605983
dc.identifier.scopusidSCOPUS_ID:85115605983
dc.source.journaltitleLecture Notes in Networks and Systems
dc.source.volume319
dc.source.beginpage1155
dc.source.endpage1163
dc.identifier.isni0000 0001 2196 144X


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