Resource Management Model to Reduce Maintenance Service Times for SMEs in Lima-Peru
dc.contributor.author | Pinedo-Rodriguez, Katherine | |
dc.contributor.author | Trujillo-Carrasco, Luis | |
dc.contributor.author | Cabel-Pozo, Jhonatan | |
dc.contributor.author | Raymundo, Carlos | |
dc.date.accessioned | 2021-11-02T15:40:46Z | |
dc.date.available | 2021-11-02T15:40:46Z | |
dc.date.issued | 2022-01-01 | |
dc.identifier.issn | 23673370 | |
dc.identifier.doi | 10.1007/978-3-030-85540-6_148 | |
dc.identifier.uri | http://hdl.handle.net/10757/657865 | |
dc.description | El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. | es_PE |
dc.description.abstract | Currently, companies engaged in maintenance and repair work are being affected due to the gradual increase in delays in their services. Consequently, an important economic impact has been generated in the sector, which is reflected in a 21% increase in its operating costs. After reviewing the literature, little information was found about the sector, due to which, the motivation is to carry out the study of a service SME in Lima, Peru. The proposed solution model comprises four phases: in the first phase, change management is developed, in the second phase, a study of the work is carried out, in the third phase, inventory management is applied, and in the last phase, they are standardized. The procedures previously developed. Based on this, it is possible to reduce costs by up to 12%, as well as reducing the number of delays by 15%. | es_PE |
dc.format | application/html | es_PE |
dc.language.iso | eng | es_PE |
dc.publisher | Springer Science and Business Media Deutschland GmbH | es_PE |
dc.relation.url | https://link.springer.com/chapter/10.1007/978-3-030-85540-6_148 | es_PE |
dc.rights | info:eu-repo/semantics/embargoedAccess | es_PE |
dc.subject | Integrated model | es_PE |
dc.subject | Inventories | es_PE |
dc.subject | Peru | es_PE |
dc.subject | Procedure standardization | es_PE |
dc.subject | Services | es_PE |
dc.subject | SMEs | es_PE |
dc.subject | Work study | es_PE |
dc.title | Resource Management Model to Reduce Maintenance Service Times for SMEs in Lima-Peru | es_PE |
dc.type | info:eu-repo/semantics/article | es_PE |
dc.identifier.eissn | 23673389 | |
dc.identifier.journal | Lecture Notes in Networks and Systems | es_PE |
dc.identifier.eid | 2-s2.0-85115605983 | |
dc.identifier.scopusid | SCOPUS_ID:85115605983 | |
dc.source.journaltitle | Lecture Notes in Networks and Systems | |
dc.source.volume | 319 | |
dc.source.beginpage | 1155 | |
dc.source.endpage | 1163 | |
dc.identifier.isni | 0000 0001 2196 144X |
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Ingeniería Civil [149]