Tour Leading in South America: Job Inputs and Outcomes

Abstract

Tour Leader’s (TLs) performance is a key determinant of tourists’ satisfaction. Yet, research on the set of rewards and stressors (job inputs) that TLs experience and how these affect their quality of life and job satisfaction (job outcomes) is scant. This study, framed within the facet analysis model, fills this knowledge gap using data collected from 82 TLs operating in South America. Respondents were satisfied with nonfinancial rewards and perceived low stress levels resulting from their jobs. Although most reported positive psychological outcomes, they also acknowledged a decrease in their quality of convivial life. Analysis indicated that job inputs significantly affected TLs’ psychological and convivial well-being and job satisfaction. Study results expand the scholarship of the inputs and outcomes of tour leading and provides managerial and policy insights to increase TLs’ quality of life and job satisfaction, which is critical to enhance job performance.