Cloud-based open-source enterprise content management model at a SME operating in the manufacturing sector
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Authors
Montesinos-Rosales, AndreaSalas-Villacorta, Sebastian
Mauricio-Sanchez, David
Raymundo-Ibañez, Carlos
Issue Date
2019-11-12Keywords
Cloud ComputingCMS
ECM
Enterprise Content Management
Open Source
Small- and Medium-sized Enterprises
SMEs
Metadata
Show full item recordPublisher
Association for Computing Machinery, IncJournal
11th International Conference on Management of Digital EcoSystems, MEDES 2019DOI
10.1145/3297662.3365804Additional Links
https://dl.acm.org/doi/10.1145/3297662.3365804Abstract
Every year, small- and medium-sized enterprises (SMEs) expand their participation in the Peruvian market, while facing high internal disorganization issues that stifle their growth. This problem is rooted on the fact that the contents generated by these companies are not usually adequately recorded, managed, and exploited, and thus negatively affecting the organization and their competitiveness levels. Now, although most of this issue may be solved through enterprise content management (ECM) solutions, they are not affordable for most SMEs because of their high prices. Within this context, this study proposes the implementation of a cloud-based open-source ECM model at a manufacturing SME in Peru. Through this model, the company was able to access the benefits of an ECM to restructure the way they manage content, gaining 67% more efficiency, establishing a collaboration channel between employees, suppliers, and customers, and reporting a 93% model adaptation rate among staff members.Type
info:eu-repo/semantics/articleRights
info:eu-repo/semantics/embargoedAccessLanguage
engDescription
El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.ae974a485f413a2113503eed53cd6c53
10.1145/3297662.3365804
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