Lean model of services for the improvement in the times of attention of the emergency areas of the health sector
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Issue Date
2020-01-01
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Show full item recordPublisher
Springer VerlagJournal
Advances in Intelligent Systems and ComputingDOI
10.1007/978-3-030-25629-6_144Additional Links
https://link.springer.com/chapter/10.1007/978-3-030-25629-6_144Abstract
In Peru, the health service has had certain problems in the attention of users. The emergency service of clinics has been saturated due to changes in the needs of people and demand, exposing the prestige of health entities that have this unit and generating risks for the health of users, this is reflected in the low level of satisfaction with regard to care. Based on the Lean philosophy, a model is developed using SMED, Kanban and pull tools to reduce waiting times. The application of this model of pilot in the Clinic reduces the waiting time for the first attention in 30% thereby reducing the number of fines imposed by the corresponding regulatory entity and the desertion in emergency, achieving an average time of 37 min.Type
info:eu-repo/semantics/articleRights
info:eu-repo/semantics/embargoedAccessLanguage
engDescription
El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.ISSN
21945357EISSN
21945365ae974a485f413a2113503eed53cd6c53
10.1007/978-3-030-25629-6_144
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