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dc.contributor.authorCardenas, Luis
dc.contributor.authorZapata, Gianpierre
dc.date.accessioned2021-05-18T11:38:21Z
dc.date.available2021-05-18T11:38:21Z
dc.date.issued2021-01-01
dc.identifier.issn21945357
dc.identifier.doi10.1007/978-3-030-55307-4_95
dc.identifier.urihttp://hdl.handle.net/10757/656023
dc.descriptionEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.en_US
dc.description.abstractIn Peru, under the framework of the National Policy for the Modernization of public management by 2021, it is intended that state institutions enter the Civil Service Regime that seeks to continuously improve the public administration in order to avoid disorder in hiring, remuneration excessive, breaches of the rights of the servers, among others, which are currently causing delays and poor service to citizens. For this reason, a management model is proposed that allows integrating the guidelines set forth by the Law of Civil Service and the process improvement techniques that will allow the current situation to be identified, prioritizing which are the critical processes and thus being able to define an improvement plan integrating the different areas within the institution.en_US
dc.formatapplication/htmlen_US
dc.language.isoengen_US
dc.publisherSpringeren_US
dc.relation.urlhttps://link.springer.com/chapter/10.1007%2F978-3-030-55307-4_95en_US
dc.rightsinfo:eu-repo/semantics/embargoedAccessen_US
dc.subjectCritical processesen_US
dc.subjectLaw of Civil Serviceen_US
dc.subjectProcess managementen_US
dc.titleProcess management model aligned to the civil service law in public entities of Peruen_US
dc.typeinfo:eu-repo/semantics/articleen_US
dc.identifier.eissn21945365
dc.identifier.journalAdvances in Intelligent Systems and Computingen_US
dc.description.peerreviewRevisión por pareses_PE
dc.identifier.eid2-s2.0-85089627250
dc.identifier.scopusidSCOPUS_ID:85089627250
dc.source.journaltitleAdvances in Intelligent Systems and Computing
dc.source.volume1253 AISC
dc.source.beginpage624
dc.source.endpage629


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