• Process management model aligned to the civil service law in public entities of Peru

      Cardenas, Luis; Zapata, Gianpierre (Springer, 2021-01-01)
      In Peru, under the framework of the National Policy for the Modernization of public management by 2021, it is intended that state institutions enter the Civil Service Regime that seeks to continuously improve the public administration in order to avoid disorder in hiring, remuneration excessive, breaches of the rights of the servers, among others, which are currently causing delays and poor service to citizens. For this reason, a management model is proposed that allows integrating the guidelines set forth by the Law of Civil Service and the process improvement techniques that will allow the current situation to be identified, prioritizing which are the critical processes and thus being able to define an improvement plan integrating the different areas within the institution.
      Acceso restringido temporalmente
    • Productivity model focused on six sigma and lean manufacturing to improve the quality of service in smes in peru

      Cardenas, Luis; Zapata, Gianpierre (Springer, 2021-01-01)
      In the Peruvian market there is a great demand for the improvement of the service and quality of the products, that is why many SMEs look for low-cost alternatives that allow them to optimize their activities and thus be able to assure the quality of the service. The problem is that there are many difficulties when implementing tools or techniques due to high costs or lack of knowledge, therefore a productivity model is proposed focused on six sigma and lean manufacturing methodologies in order to adapt the needs of SMEs with 4 phases can analyze, design, implement and monitor requirements in order to reduce mismanagement of service quality, cost savings and decrease product returns.
      Acceso restringido temporalmente