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Advisors
Salas Blas, Edwin SalustioIssue Date
2020-09-30Keywords
Síndrome de BurnoutEstilos de afrontamiento
Industria alimentaria
Psicología
Burnout syndrome
Coping styles
Food industry
Psychology
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Burnout syndrome and copying styles in operatorsDOI
http://doi.org/10.19083/tesis/653136Abstract
Introducción: En la presente investigación se busca relacionar el síndrome de burnout con los estilos de afrontamiento al estrés; participaron 115 operarios de una empresa industrial alimentaria de Lima Metropolitana. Método: Se aplicaron el Maslach Burnout Inventory-General Survey [MBI-GS] y el Coping Estimation [COPE60]. Se analizó la estructura interna de los instrumentos a través del Análisis Factorial Exploratorio de máxima verosimilitud con rotación oblimin directo, que mostró la presencia de dos dimensiones en el MBI-GS y dos en el COPE. Resultados: Existen correlaciones positivas significativas entre las dimensiones Agotamiento y cinismo con el estilo de afrontamiento emocional evitativo; como también, la eficacia profesional con el afrontamiento dirigido hacia la resolución del problema. Asimismo, se encontraron diferencias significativas entre los datos del MBI-GS comparados por edad, grado de instrucción y años de servicio. Conclusiones: Las dimensiones de ambos instrumentos correlacionaron entre sí, demostrando el efecto de los estilos de afrontamiento con el burnout. Además, los factores sociodemográficos de la población y la naturaleza de su labor influyen en la aparición del síndrome. Se recomienda la implementación de políticas que permitan capacitaciones orientadas en la adquisición de habilidades blandas para permitir afrontamientos más adecuados.Introduction: The present study aims to relate burnout syndrome with stress coping styles; 115 workers from a Lima industrial food company participated. Method: The Maslach Burnout Inventory-General Survey [MBI-GS] and the Coping Estimation [COPE60] were applied. The internal structure of the instruments was analyzed through the Exploration Factor Analysis of maximum likelihood with direct oblimin rotation, which showed the presence of two dimensions in the MBI-GS and two in the COPE. Results: There are significant positive correlations between the dimensions of Exhaustion and cynicism with Avoidant emotional coping; as well, Professional Efficacy with the coping style of problem solving. Likewise, significant differences were found between the MBI-GS data compared by age, educational level, and years of service. Conclusions: The dimensions of both instruments correlated between each other, showing the effects of coping styles on burnout syndrome. Sociodemographic factors in the population and the nature of their work influence the appearance of the syndrome. The implementation of organizational policies that allow training oriented to the acquisition of soft skills to allow more adequate coping is recommended.
Type
info:eu-repo/semantics/bachelorThesisRights
info:eu-repo/semantics/openAccessAttribution-NonCommercial-ShareAlike 4.0 International
Language
spaae974a485f413a2113503eed53cd6c53
http://doi.org/10.19083/tesis/653136
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