La relación del Customer experience y la satisfacción del cliente en restaurantes pet friendly entre adultos entre 25 a 54 años en los distritos de Barranco, Miraflores y San Isidro
Average rating
Cast your vote
You can rate an item by clicking the amount of stars they wish to award to this item.
When enough users have cast their vote on this item, the average rating will also be shown.
Star rating
Your vote was cast
Thank you for your feedback
Thank you for your feedback
Authors
Espinal Calmet, Omar SebastianAdvisors
Rojas Suarez, Cristhian MoisesIssue Date
2020-01-11Keywords
Satisfacción del clienteExperiencia del consumidor
Marketing
Customer satisfaction
Consumer experience
Metadata
Show full item recordOther Titles
The relationship of Customer experience and customer satisfaction in pet restaurants Friendly between adults between 25 and 54 years in the districts of Barranco, Miraflores and San IsidroAbstract
La tendencia pet friendly está creciendo en el mercado peruano tanto en restaurantes como en otro tipo de negocios. Por ello, se decidió realizar una investigación que sobre la satisfacción del consumidor en relación al customer experience en los distritos de Barranco, Miraflores y San Isidro a personas de 25 a 54 años de edad. La presente investigación se aboca a estudiar la participación de las mascotas en un espacio donde eran inexistente una interacción de la mascota con su dueño. Por este motivo, el objetivo principal de este documento es si existe una relación directa entre el customer experience y la satisfacción del cliente en restaurantes pet friendly de los distritos de Barranco, Miraflores y San Isidro entre personas de 25 a 55 años de edad. Es preciso anotar que este trabajo tiene un enfoque cualitativo y cuantitativo. El análisis que se realizó, se encontró una relación entre el customer experience y la satisfacción del cliente y las variables planteadas en la investigación como la atención a la mascota, la calidad del servicio, el acondicionamiento del restaurante y expectativa.The pet friendly trend is growing in the Peruvian market both in restaurants and in other businesses. Therefore, it was decided to carry out an investigation that on the satisfaction of the consumer in relation to the customer experience in the districts of Barranco, Miraflores and San Isidro to people from 25 to 54 years old. The present investigation is focused on studying the participation of pets in a space where there was no interaction between the pet and its owner. For this reason, the main objective of this document is whether there is a direct relationship between customer experience and customer satisfaction in pet friendly restaurants in the districts of Barranco, Miraflores and San Isidro among people between 25 and 55 years of age. It should be noted that this work has a qualitative and quantitative approach. The analysis was performed, a relationship was found between the customer experience and customer satisfaction and the variables raised in the research such as pet care, service quality, restaurant conditioning and expectation.
Type
info:eu-repo/semantics/bachelorThesisRights
info:eu-repo/semantics/openAccessAttribution-NonCommercial-ShareAlike 4.0 International
Language
spaCollections
The following license files are associated with this item:
- Creative Commons