Sistema de gestión del servicio posventa en proyectos inmobiliarios de vivienda
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Issue Date
2010-04-30Keywords
Gestión de procesosSistema de gestión
Sector inmobiliario
Process management
Management system
Real estate
Metadata
Show full item recordAbstract
La Posventa es el proceso que se realiza luego de la entrega o adquisición de un producto, bien o servicio, con la finalidad de ofrecer al comprador un soportedel tipo técnico, instructivo, de instalación, reparación, reposición etc. que garantice un uso adecuado del producto adquirido y la satisfacción del cliente.La calidad de un producto está dada por su capacidad de satisfacer determinadas necesidades y expectativas de los clientes, ydepende del “valor total”que estos atribuyan al producto. El valor1percibido por el cliente es la relación costo/beneficio que el cliente realiza.After Sales is the process that is carried out after the delivery or acquisition of a product, good or service, in order to offer the buyer technical, instructional, installation, repair, replacement support etc. that guarantees an adequate use of the purchased product and customer satisfaction. The quality of a product is given by its ability to satisfy certain needs and expectations of customers, and depends on the "total value" that they attribute to the product. The value1 perceived by the client is the cost / benefit ratio that the client realizes.
Type
info:eu-repo/semantics/masterThesisRights
info:eu-repo/semantics/openAccessAttribution-NonCommercial-ShareAlike 4.0 International
Language
spaCollections
The following license files are associated with this item:
- Creative Commons