• Agile and sustainable methods to implement 6S in textile manufacturing MSEs

      Quea, Camila; Sánchez, Karla; Mauricio, David; Raymundo, Carlos; Dominguez, Francisco (International Institute of Informatics and Systemics, IIIS, 2019-01-01)
      No presente resumen.
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    • Agile Inventory Management Model Under a Digital Transformation Approach for Stockout Reduction in Chemical Industry’s MSE

      Garamendi-Colos, Virginia; Cano-Lazarte, Mercedes; Mamani-Macedo, Nestor; Raymundo, Carlos; Dominguez, Francisco (Springer, 2020-01-01)
      Through digital transformation, company processes that are, or could be, conducted manually are reduced; moreover, human tasks are automated when software-based processes are established. This paper analyzes the adoption of a digital transformation tool to manage inventory through the application of agile models, such as Just-In-Time, and the use of Enterprise Resource Planning (ERP), employing the Deming cycle method, as several unclear empiric processes exist for managing inventory and purchases. It also upholds that as defined processes are established and the companies exert higher control over inventory turnover and outflows, they could apply methods, such as demand forecasting, to avoid stockout, supply shortage, and inventory loss.
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    • Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability

      Mejia, Katherine; Quintanilla, Henry; Cespedes, Carlos; Rojas, Jose; Raymundo, Carlos (Springer Verlag, 2020-01-01)
      Micro and Small Enterprise (MSEs) are the primary employment driving force in Peru; however, their low level of management does not allow for their long-term sustainable development. This situation has led such companies to incur unnecessary costs and expenses. In this study, we deal with the case study of a microenterprise of services in the personal beauty sector, which applied a Management Model based on define, measure, analyze, improve, and control (DMAIC) method. That excellent methodology helps to improve processes through the philosophy of continuous improvement, with the aim of proposing improvements to increase profitability and growth. Moreover, the integration of various techniques and tools at each stage of the DMAIC methodology was proposed with a focus on human management processes, inventories, and operational services, which have greater impact on most companies of this type.
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    • Application of PMBOK to improve the deadline of projects in SMEs engineering consultancies

      Hinostroza, Maricielo; Chavez, Pedro; Nuñez, Victor; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2019-01-01)
      In recent years, project management in consulting firms has grown due to greater demands for goods and services. However, this growth has meant that due to inefficiencies in the management, delays in project delivery times are generated. In addition, the same situation occurs for performance of personnel’s competences, as well as in defining the scope of the project. Therefore, this article proposes a model for the application of Project Management Body of Knowledge (PMBOK) based on knowledge management, which consists of the following areas: stakeholder management, risk management, cost management, time management, human resources management, quality management, integration management, and scope management. To show the ease of use of this model, a case study was conducted in an engineering consulting firm. The results of the application of the model were successful: the delay in project delivery times was reduced by 70% and the risks that may exist during execution were reduced by 67%. In addition, the company highlighted the success of the application of knowledge management because it improved the interaction and skills of staff by facilitating the implementation of the model.
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    • B2B Marketing Method Adapted to Sales Improvement Through the Implementation of ABC Classification Tool and Inbound Marketing in SMEs

      Galvez-Torres, Erika; Cruz-Alfaro, Milagros; Cespedes-Blanco, Carlos; Raymundo, Carlos; Mamani-Macedo, Nestor; Dominguez, Francisco (Springer, 2020-01-01)
      It has been found that the main causes of insufficient sales of different small and medium-sized enterprises (SMEs) is the low conversion rate of quotes into sales, which entails poor business performance and low economic impact. Therefore, a marketing methodology called inbound marketing is planned, which is modified and adapted to the case study. In contrast, tools such as ABC classification, workflow, and inbound marketing have been used as a structure of the proposed methodology to solve the problem. The implementation of this methodology resulted in an increased efficiency of quote development and an enhanced performance ratio thereof. In conclusion, it is possible to measure the financial impact of the methodology implementation which has been beneficial for the company under study. Business performance in the last month of implementation improved by 10%.
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    • BPM Model of Design Management Under a Design Thinking Approach to Implement New Products in Textile SMEs

      Diaz-Cavero, Sebastian; Cano-Salazar, Jean; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
      Textile SMEs differ from others by their ability to generate garment designs according to current trends, this is the main competitive advantage of an SME in the field, however, design management refers to management problems from within every company. It seeks to establish a model that can improve the times, costs and satisfaction of workers who collaborate within the design management of textile SMEs, using a BPM management model under the Design Thinking approach, changing the focus of the Design Thinking tool to seek solutions within business problems through the BPM structure and its life cycle A case study was carried out for the validation of the model in a textile SME in Peru, the main results obtained were the improvement of times and costs in management design by 9% and 7%, respectively.
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    • Comprehensive Management model for increasing the competitiveness of small and medium artisan jewelry enterprises in Peru

      Mejia-Pajuelo, K.; Solis-Galdos, K.; Mauricio-Sanchez, D.; Raymundo-Ibañez, C.; Perez, M. (Institute of Physics Publishing, 2020-04-06)
      Today, many small and medium enterprises (SMEs) either go out of business or see their growth being stalled due to poor activity management and organization, which is why they are often unprepared to engage against large companies leading their competitive markets. This study aims to develop a comprehensive management model, exclusively designed for SMEs in the jewellery sector, which may encompass all areas that create value and make them competitive. The development of this comprehensive management model was deployed in 21 steps classified into three tiers based on three major philosophies. This study uses lean manufacturing to identify activities that add value and reduce waste, and lean green was used to provide the environmental care and culture approach required for a friendly and fair workplace environment. The selected scenario is a jewelry workshop, wherein techniques and tools were completely applied and yielded a 20% increase in operating performance and a 15% increase in annual return.
      Acceso abierto
    • Comprehensive management model for solid waste collection and transportation in Peruvian urban municipalities

      Bernal, Renato; Sánchez, Edgar; Mauricio, David; Raymundo, Carlos (Springer Verlag, 2020-01-01)
      Here in, comprehensive management model of municipal solid waste collection and transportation, “MIGRU,” is proposed, based on the Lean Six Sigma, VSM, and Servqual methods. This model considers and includes three important management systems for an efficient collection value chain: quality management, route management, and HR and community management. The proposed model was implemented and validated in the municipality of Lima, Peru, and the results showed that municipal costs were reduced up to 40%, solid waste was reduced in the streets, and routes and processes were updated and improved in addition to an improvement in the participation and environmental education of citizens. Thus, correct management of the proposed model’s three general approaches to a very positive municipal impact at economic and environmental levels, without the investment of excessive amounts of money observed in first-world countries.
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    • A cooperative logistics management model based on traceability for reducing the logistics costs of coffee storage in Peru’s agro-export sector

      Cruces-Flores, Daniella; Valdivia-Capellino, Gustavo; Ramirez-Valdivia, Cesar; Alvarez, Jose Maria; Raymundo-Ibañez, Carlos (Association for Computing Machinery, 2019-09-27)
      This article describes how using logistics management models in collaboration with a process traceability system improves storage management processes in the coffee supply chain by reducing losses and high storage-related logistics costs, with support from a digital transformation process. For the purposes of this study, data on times and costs incurred as per the corresponding criteria and purchasing power, errors in order specifications, and delivery delays that result in losses were used, as these cause coffee to lose market value within an organization in a cooperative setting (business associations).
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    • Cost of Sale Reduction in a Company Within the Restaurant Industry Using a Procurement Model Based on Supply Chain Management and Lean Philosophy

      Gutierrez-Yllu, Luiggi; Figueroa-Pomareda, Guido; Cano-Lazarte, Mercedes (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
      This study mainly analyzes the increase in food and beverage (F&B) costs and its economic impact on business. Likewise, the related indicators that would cause this main indicator to increase were studied. The study was conducted and validated using a procurement simulation process of a specialized restaurant company belonging to a restaurant group. The results showed that the model proposed in the study reduces by 1.73% the main indicator of F&B cost; in addition, the related indicators are presented. Therefore, it can be confirmed that poor management, poor control of resources, such as supplies, and the absence of procurement strategies generate an excessive supply of resources to the restaurant or cause the loss of some supplies.
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    • Design of a model of marketing a product of detection and identification with technology of positioning in interiors based on RFID

      Canepa, Amy; Rodríguez, Grecia; Rojas, Jose; Raymundo, Carlos (Springer Verlag, 2020-01-01)
      Currently, one of the main problems is that “time” is becoming more important, which will cause people to perform multiple tasks every day because of a hectic lifestyle, and with it the issue of lost articles. and poorly placed also increases significantly. Although there have been initiatives by some small companies to offer solutions characterized by the use of positioning technologies, these have not achieved the desired success. That is why, in this research, a scheme for the design, evaluation and implementation and marketing of a product with RFID technology with location and alert functions in the absence of proximity to solve the aforementioned problem has been proposed. The scheme and the product were validated through focus tools, surveys and scenario analysis. Likewise, the components of the business model of the scheme allow to reach the demand.
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    • Efficient selection and evaluation of suppliers: a model for a microenterprise in the textile sector in Lima, Peru

      Cornejo-Cabanillas, Katya; Muñoz-Corales, Ninuzka Alondra; Elias-Giordano, Cinthia; Torres-Sifuentes, Carlos; Raymundo, Carlos (IEEE Computer Society, 2022-02)
      n Peru, the textile sector has experienced a decline in recent years and generates a significant number of direct and indirect jobs. One of the main causes of this is a destabilized supply chain, and supplier management is one of the main obstacles. To improve the fulfillment of the orders of the companies with their final customers, be competitive and to establish a balance and good agreements with their suppliers in a situation of uncertainty, with this study a supplier management model has been developed. It is based on Supply Chain Reference Model and Supplier Potential Matrix which give the framework to evaluate those suppliers who can help to streamline the supply chain. The success of the study is reflected on savings and time reduction for the procurement process.
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    • Fundamental Criteria for Methodology of Blasting Engineering in Mining Grains to Reduce Mineral Dilution in Peruvian Polymetallic Underground Mining

      Fuentes-Rivera-Yon, Nayrim; Arauzo-Gallardo, Luis; Raymundo, Carlos; Mamani-Macedo, Nestor; Moguerza, Javier M. (Springer, 2020-01-01)
      This article analyzes the applicability of an appropriate design of blasting engineering for an underground mine to be used in a Peruvian grain context through the data collection and observation method using the Bieniawski rock mass geomechanical classification system, average vein power weighting, and operational dilution of the pits. The generation of solutions is under both the McCarthy approach formula and final results analysis of the dilution behavior obtained in relation to the initial ones. Moreover, the database provided by a mining company is analyzed with respect to the geological conditions for the rock mass classification of the roof box and floor box to determine the quality of the rock, ore grades, power of the vein, and the percentage of dilution. Then we proceed to determine the continuity and thickness of the vein in a given block and analyze the dilution based on the fundamental criteria of blasting engineering.
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    • Improvement proposal for the logistics process of importing SMEs in Peru through lean, inventories, and change management

      Riquero, Izon; Hilario, Christian; Chavez, Pedro; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2019-01-01)
      The logistics processes of companies seek an adequate supply of merchandize, streamline processes, reduce costs, and distribution of their products to the customer in an efficient manner and allow them to develop corrective planning in order to be competitive in the market. However, these processes are less efficient in importing companies of the SME sector. Therefore, this article proposes the application of a change management model to improve the logistics process that generates a real transformation. This model is structured in three phases: first, pre-Implementation, which refers to participatory leadership and resistance to change; second, implementation of logistics management; and third, sustainability of the model over time. The model was validated in a Peruvian SME importer of household goods, whose satisfactory results implied an increase in available storage capacity, reduction of logistics costs, satisfaction of change, and organizational culture.
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    • Improving processes through the use of the 5S methodology and menu engineering to reduce production costs of a MSE in the hospitality sector in the department of Ancash

      Alva, Indira; Rojas, José; Raymundo, Carlos (Springer Verlag, 2020-01-01)
      The purpose of this document is to improve inventory management processes and food processing at a restaurant in the region of Ancash by applying the 5S methodology and using specific indicators for the location and type of work. All this was achieved with the implementation of the menu engineering methodology, which consists basically of forecasts, linear programming, long-term orders, and inventory management. The proper operation of the new processes was experimentally validated. First, the main results were that the use of approximately 4.30 m2 of the work space allocated to unnecessary activities within the work area was optimized, increasing the number of processes that a worker can perform without moving more than 1 m from their work position. Despite the many studies existing on the methodology implemented, there is scarce material that focuses on its application in restaurants, as it is normally developed in industrial areas.
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    • Innovación y modelos de gerencia: su reflexión transformadora desde lo humano y el conocimiento

      Landazury-Villalba L. (Revista Espacios, 2018)
      Para las organizaciones la innovación se ha posicionado como una estrategia movilizadora de valor y que permite generar competencias distintivas en sus actividades, diferentes perspectivas se han desarrollado en torno a su vinculación con el modelo de decisiones de la organización, por ello el propósito de este documento se orienta a establecer una reflexión de los referentes de modelos gerenciales y el papel de la innovación en estos, que permita la identificación de las bases de conocimiento para su aplicación e implementación en la administración de negocios, determinándose que la actividad innovadora vinculada a los modelos gerenciales, se contempla desde el recurso intelectual, con el fin de mejorar la forma por la cual se crean bienes y servicios, siendo la reflexión principal la relevancia que adquiere para los modelos modernos de gerencia de las organizaciones la mentalidad de cambio y la filosofía innovadora para la sostenibilidad en el tiempo.
      Acceso abierto
    • Lean Green Production Management Model Under a Circular Economy Approach for Reducing Variable Costs at a Small Plastics Business

      Diaz, Roberth; Gambetta, Marcelo; Rojas, Jose; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
      This paper proposes a Lean Green model for increasing profitability in small and medium-sized businesses operating within the plastics sector. This model will use the 5S methodology, KanBan for inventory control and TPM to standardize new corrective and preventive maintenance processes. As an added contribution, a Circular Economy process will be included to reuse products, thus reducing consumption and generating less solid waste. In this way, companies will not only prevent damaging the environment but will also guarantee their compliance with regulatory standards. As a result, an 11% reduction was observed in the acquisition of supplies and spare parts for machine maintenance along with a 4% reduction in the number of machine breakdowns.
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    • Lean Manufacturing Model for Production Management Under Design Thinking Approach to Increase Productivity of Musical Instrument SMEs

      Jimenez-Montejo, Jorge; Llachua-Cereceda, Diego; Elias-Giordano, Cynthia; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
      Currently, small- and medium-sized musical product businesses in Peru are in standstill due to low market demand. Under these conditions, venturing into a foreign market can be an option, where according to the reports of the Integrated Foreign Trade Information System (SIICEX), they received great acceptance in 36 countries amounting 497,391 US dollars, but the problem of higher productivity arises for a continuous export. Therefore, a lean manufacturing production management model needs to be developed under the design thinking approach to solve this issue. The proposed validation obtained a significant representation not only by promoting the product line but also in complying with high production standards of the different foreign countries. This study forms a research base to establish a production management model that benefits most SMEs in the 21st century.
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    • Lean service quality model to improve the performance of service in automotive dealer

      Valenzuela, Franco; Estocalenko, Jeysev; Rojas, José; Raymundo, Carlos (Springer Verlag, 2020-01-01)
      The service sector, specifically the automotive sector, has witnessed significant growth in the economy and is constantly searching for methods to improve its quality indexes with its customers; however, errors in general repairs are ever present in this tertiary activity. This document undertakes a practical study to measure the effectiveness of the Lean Service Quality (LSQ) model, which combines the development of a multi-elemental scale to measure service quality (SERVQUAL) and a conceptual/practical Lean Service model, with the aim of reducing the number of poorly performed technical repairs at a Toyota automobile dealership. The main result of the research was defining a practical guide to replicate the LSQ model. In addition, as the model’s first approach, the study demonstrated that, for the dealership under study, the rate of bad repairs was ultimately reduced by 5.17%.
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    • Lean Startup in a Commercial Management Model Based on Digital Marketing to Increase Sales in Companies of the Health Food Industry

      Lazo-Durand, Rafaela; Rojas-Garcia, Jose; Torres-Sifuentes, Carlos; Raymundo, Carlos (2021-01-01)
      In 2018, the Ministry of Health of Peru reported that more than 50% of the Peruvian population suffers from obesity. In total, 40% of the people affected by this disease are in the metropolitan area of Lima. Moreover, a report by the newspaper Gestión states that, on average, each Peruvian citizen consumes 52 kg of ultra-processed food per year. These alarming figures show that a change in the lifestyle of the citizens of Lima is necessary. It is imperative to increase peoples’ awareness of the importance of leading a healthy lifestyle, which in turn means improving eating habits and exercising. Given the increase of people with health problems caused by poor nutrition, the manufacture of health products, such as nut butter, must be natural, without added sugar, hydrogenated oils, added chemicals, or preservatives. Nuts belong to the group of energy foods and eating them provides great health benefits and helps fight obesity. They are a source rich in proteins and healthy fat, provide energy, and contain vitamins and antioxidants, among other benefits. They are also suitable for vegetarians, vegan, celiac, and diabetic people. Therefore, the manufacture and sale of handmade nut butter is a business opportunity in Lima. To prove this, the lean startup methodology was used, and through the development of viable minimum products, the viability of the project was evidenced. The project management bases of the Project Management Institute (PMI) are used as guidelines to develop the project, and digital marketing tools are applied to make the products known to the target market.
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