Recent Submissions

  • Lean Thinking Simulation Model to Improve the Service Performance in Fast Food

    Sandoval, Diana; Palomares, Manuela; Rojas, Jose; Mendoza, Pablo; Raymundo, Carlos (2021-01-01)
    The fast food industry, specifically the service department, has experienced sustainable economic growth and has evolved in the application of substantial methods, however, it has presented a slowdown due to deficient operation level provided in the customer service area. A large number of customers do not make the purchase owing to a series of unmet trends that face the consumer behaviour which leads to significant economic losses and inefficient service. They have therefore focused their efforts on finding impulse mechanisms through allowing them to migrate to less costly processes and/or to achieve better utilisation of available resources without success. This research inquires into the effectiveness of the Lean Thinking Simulation (LTS) model, which consists in the development of a set of methodological phases and the adaptation of the technological support termed as Digital Change to improve the performance of customer service in Peruvian fast food. The main result of this practical study was defined by a Dashboard in real-time, and as a first approximation of the model, a 17.03% improvement can be shown in the performance of customer service on the fast food selected.
  • A Strategic Lean Procurement Model Based on Supplier Approval to Reduce Unplanned Downtime in a Textile Small and Medium-Sized Enterprises

    Ramirez-Mitma, Maricarmen; Rojas-Garcia, Jose; Torres-Sifuentes, Carlos; Raymundo, Carlos (2021-01-01)
    In Peru, companies within the textile sector encounter problems such as a decrease in the contribution to an industrial gross domestic product from 10.6 to 7.5%, a decline in financial credits by about 0.7% p.a., and the direct competition of Central American countries across the textile chain. The finishing of fabrics shows the worst performance, with losses of a 38.8% variation in industrial production and a 7.5% growth rate per textile industrial sector. In this scenario, a strategic lean procurement model based on 5S and supplier approval was designed. The lean objective is to streamline workflow in the raw material warehouse that generates excessive lead time to production and leads to unplanned downtime. In addition, supplier approval boosts procurement efficiency and provides strategic value in assessing and planning raw materials to ensure efficient supply. The model is validated through a case study involving a textile small and medium-sized enterprise (SME), and drastic improvements are made. These improvements address the problem of unplanned downtime by reducing its incidence and making economic contributions to the company.
  • Lean Startup in a Commercial Management Model Based on Digital Marketing to Increase Sales in Companies of the Health Food Industry

    Lazo-Durand, Rafaela; Rojas-Garcia, Jose; Torres-Sifuentes, Carlos; Raymundo, Carlos (2021-01-01)
    In 2018, the Ministry of Health of Peru reported that more than 50% of the Peruvian population suffers from obesity. In total, 40% of the people affected by this disease are in the metropolitan area of Lima. Moreover, a report by the newspaper Gestión states that, on average, each Peruvian citizen consumes 52 kg of ultra-processed food per year. These alarming figures show that a change in the lifestyle of the citizens of Lima is necessary. It is imperative to increase peoples’ awareness of the importance of leading a healthy lifestyle, which in turn means improving eating habits and exercising. Given the increase of people with health problems caused by poor nutrition, the manufacture of health products, such as nut butter, must be natural, without added sugar, hydrogenated oils, added chemicals, or preservatives. Nuts belong to the group of energy foods and eating them provides great health benefits and helps fight obesity. They are a source rich in proteins and healthy fat, provide energy, and contain vitamins and antioxidants, among other benefits. They are also suitable for vegetarians, vegan, celiac, and diabetic people. Therefore, the manufacture and sale of handmade nut butter is a business opportunity in Lima. To prove this, the lean startup methodology was used, and through the development of viable minimum products, the viability of the project was evidenced. The project management bases of the Project Management Institute (PMI) are used as guidelines to develop the project, and digital marketing tools are applied to make the products known to the target market.
  • Maturity model for the strategic management of the corporate scaling of family businesses in the services sector

    Bravo, Claudia; Ortiz, Sofía; Raymundo, Carlos; Torres, Carlos; Quispe, Grimaldo (International Institute of Informatics and Systemics, IIIS, 2018)
    Acceso restringido temporalmente
  • Innovación y modelos de gerencia: su reflexión transformadora desde lo humano y el conocimiento

    Landazury-Villalba L. (Revista Espacios, 2018)
    Para las organizaciones la innovación se ha posicionado como una estrategia movilizadora de valor y que permite generar competencias distintivas en sus actividades, diferentes perspectivas se han desarrollado en torno a su vinculación con el modelo de decisiones de la organización, por ello el propósito de este documento se orienta a establecer una reflexión de los referentes de modelos gerenciales y el papel de la innovación en estos, que permita la identificación de las bases de conocimiento para su aplicación e implementación en la administración de negocios, determinándose que la actividad innovadora vinculada a los modelos gerenciales, se contempla desde el recurso intelectual, con el fin de mejorar la forma por la cual se crean bienes y servicios, siendo la reflexión principal la relevancia que adquiere para los modelos modernos de gerencia de las organizaciones la mentalidad de cambio y la filosofía innovadora para la sostenibilidad en el tiempo.
    Acceso abierto
  • Modelo de servicio ágil bajo demanda de gestión del servicio de trabajo doméstico: caso peruano de estudio

    Muñoz A. (International Institute of Informatics and Systemics, IIIS, 2018)
    En la actualidad el entorno globalizado y constantemente cambiante de los negocios ha llevado a las organizaciones a desarrollar sus servicios rápidamente para poder ser más competitivos en el mercado. Sin embargo, la necesidad de ir probando las diferentes funcionalidades de un servicio en marcha e ir testeando, para acabar ofreciendo una solución final, es considerada una tarea complicada y de muy alto costo. La literatura estudiada muestra que se han generado modelos de diseño de servicios con enfoque ágil, pero orientados a corporaciones ya establecidas o con diseños muy robustos que presuponen altos costos; a la fecha de desarrollo de esta investigación no se han encontrado modelos con una orientación hacia nuevos emprendimientos o startups de servicio. En el presente artículo se propone un modelo ágil para el diseño de servicios, el cual destaca principalmente la agilidad, los bajos costos y la iteración incremental en el desarrollo. El modelo ha sido puesto en marcha en el sector de trabajo del hogar en Lima, Perú, donde se generó una mejora en la satisfacción de los clientes de 2.02 a 3.56.
    Acceso abierto
  • Model of integration of lean tools and knowledge management to improve the production process in a metal-mechanic company

    Damacen G. (IEOM Society, 2018)
    In the new context of globalization, large manufacturing companies are forced to improve their production processes, so they need to design and apply methodologies that align with this trend. However, these practices are not applied in SMEs with similar problems, which mainly influence the timely delivery of their products and especially in the metal mechanic sector. Therefore, this article proposes the design of an integration model of Lean Tools and Knowledge Management, whose methodology is composed of 4 phases; in phase 0, the awareness and analysis of the current situation is carried out, in the first phase knowledge management is applied (design, development, implementation and sustainability), in phase 2, the Lean tools are implemented, initiating the application of the 5's, followed by standardized work and then by Total Productive Maintenance; finally in phase 3, the analysis and control of the results obtained. The model was validated in a metal-mechanic SME in Peru where an increase in production of 20% was obtained, an improvement of 30% in the training and training of the person and a 14% improvement in the overall efficiency of the team.
  • Modelo de gestión del conocimiento para mejorar la Productividad del Talento Humano en empresas del sector manufactura

    Campos R. (International Institute of Informatics and Systemics, IIIS, 2018-01-01)
    Las empresas peruanas están en crisis con respecto a la gestión del talento humano (TH); ya que, pierden alrededor del 30% de sus empleados al año, esto resulta ser una cifra significativa, debido a que el punto crítico es perder el 10% de su TH [1]. Se evidencia que en la práctica la gestión humana (GH) es una problemática y muchas organizaciones fallan para gestionar sus talentos sobre todo en la adquisición de un personal competente y en su retención, debido a la falta de la elaboración de medidas de desempeño y la falta de integración de los elementos clave del sistema de gestión del TH. Por esta razón, se requiere un modelo de GH que integre los elementos claves para su desarrollo eficiente. Para este estudio se diseñó y aplicó un modelo de gestión del conocimiento (GC) en una empresa manufacturera con el fin de lograr resultados favorables con enfoque a la mejora del TH y de la productividad de la organización; así mismo, desarrollar competencias en los empleados; ya que, ellos ejecutan los procesos relacionados con la identificación, creación, obtención, protección y transferencia del conocimiento. Los resultados confirmaron que al contar con una gestión del TH la productividad mejoró en 5%, este estudio deja la posibilidad de realizar estudios para desarrollar tareas de GC, en este caso, comunidades de práctica y virtuales, redes de conocimiento en el campo de estrategia y GH.
    Acceso abierto
  • Technology surveillance of the solar refrigeration by absorption/adsorption

    Merino, Jose Carlos Alvarez; Hatakeyama, Kazuo (Institute of Electrical and Electronics Engineers Inc., 2016-09)
    In order to establish networks of cooperation looking for not to duplicate research and even to make use of existing research in a remote form, it is necessary to identify and classify (around the world) the researchers and laboratories, that are researching in the topic of solar refrigeration by absorption/adsorption. The methodology consists in: i) the technology's classification, ii) technological trajectory Identification, iii) a thematic bibliographic review, and iv) patent's analysis. In this way, with the previous determination of keywords, will be identified main authors and their respective institutions. With the same keywords, are determined the licensed patents (in certain span of time). In addition, the analysis of publications, patents, and commercial products give us an opportunity to establish comparisons between prototypes and tests (in several conditions). The larger results implicate the use of actor's network and the remote access to the data and tests, for a collaborative research, overcoming the lack of laboratory resource and accelerating the knowledge acquisition
    Acceso abierto