Recent Submissions

  • Digitization model for costs and operating times reduction in Peruvian Banks

    Castro-Nagatomy, Eder; Castillo-Carmelino, Julio; Raymundo-Ibañez, Carlos; Perez-Paredes, Maribel; Dominguez, Francisco (Elsevier Ltd, 2022-11-01)
    Deforestation is one of the problems that is producing a significant impact on the environment in countries that have large extensions of forests such as Peru, caused by different factors such as paper consumption, whose increase in recent years has also generated an increase in the costs and times related to the management and transportation of physical documents. These physical processes were further affected due to the COVID-19 restrictions, having a significant negative impact on customer satisfaction due to some processes that required their presence at bank branches. According to recent research, 90% of financial institutions continue to maintain a traditional document management system that consists of printing, storing and consulting physical documents, due to the lack of culture and activities aimed at digitizing processes; however, this change is possible with a model oriented to the transformation of said processes and the organizational culture; our main motivation to carry out this research was the change that the digitization of processes offers to companies and the environment. Our management model consists of 4 stages: collection of necessary requirements, identification of the main problem and improvement objectives, execution of the 3 management tools selected from our model and validation of the results obtained. The result obtained thanks to the application of the model in our validation case, shows a reduction of 65% of the costs related to document management in the first 3 months, in the following 3 months the reduction suffers an increase to 95.37%. In addition to this, the time to search and obtain documents will be reduced by approximately 99%. In conclusion, we determined that Change Management and Organizational and Infrastructure Management are necessary to be able to transform physical processes into digital ones since these three complement each other.
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  • Efficient selection and evaluation of suppliers: a model for a microenterprise in the textile sector in Lima, Peru

    Cornejo-Cabanillas, Katya; Muñoz-Corales, Ninuzka Alondra; Elias-Giordano, Cinthia; Torres-Sifuentes, Carlos; Raymundo, Carlos (IEEE Computer Society, 2022-02)
    n Peru, the textile sector has experienced a decline in recent years and generates a significant number of direct and indirect jobs. One of the main causes of this is a destabilized supply chain, and supplier management is one of the main obstacles. To improve the fulfillment of the orders of the companies with their final customers, be competitive and to establish a balance and good agreements with their suppliers in a situation of uncertainty, with this study a supplier management model has been developed. It is based on Supply Chain Reference Model and Supplier Potential Matrix which give the framework to evaluate those suppliers who can help to streamline the supply chain. The success of the study is reflected on savings and time reduction for the procurement process.
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  • System of Human Management Processes to Improve the Predictors of Staff Turnover in SMEs Dedicated to the Service Sector

    Morales-Rojas, Grecia; Uchida-Ore, Kaduo; Sotelo, Fernando; Rojas, José (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
    Staff turnover is a consistent threat for companies, as the cost overrun generated by each rotated employee may be between 80% and 130% of an average salary. In Peru, small and medium-sized companies in the service sector have the highest turnover rate (19%). Therefore, it is necessary to strengthen the management of human talent within such types of enterprises and establish relevant mechanisms to curb or reduce the significant predictors of staff turnover. Thus, this paper proposes a system composed of three processes: Workload Distribution, Professional Growth and Development, Compensation and Rewards. For the conceptual validation, experts agree that the probability of success of the expected results of the system is greater than 75%. It can be concluded from this that the proposed system would reduce the probability of employees of SMEs in the service industry leaving the workplace.
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  • Lean Manufacturing Model for Production Management Under Design Thinking Approach to Increase Productivity of Musical Instrument SMEs

    Jimenez-Montejo, Jorge; Llachua-Cereceda, Diego; Elias-Giordano, Cynthia; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
    Currently, small- and medium-sized musical product businesses in Peru are in standstill due to low market demand. Under these conditions, venturing into a foreign market can be an option, where according to the reports of the Integrated Foreign Trade Information System (SIICEX), they received great acceptance in 36 countries amounting 497,391 US dollars, but the problem of higher productivity arises for a continuous export. Therefore, a lean manufacturing production management model needs to be developed under the design thinking approach to solve this issue. The proposed validation obtained a significant representation not only by promoting the product line but also in complying with high production standards of the different foreign countries. This study forms a research base to establish a production management model that benefits most SMEs in the 21st century.
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  • BPM Model of Design Management Under a Design Thinking Approach to Implement New Products in Textile SMEs

    Diaz-Cavero, Sebastian; Cano-Salazar, Jean; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
    Textile SMEs differ from others by their ability to generate garment designs according to current trends, this is the main competitive advantage of an SME in the field, however, design management refers to management problems from within every company. It seeks to establish a model that can improve the times, costs and satisfaction of workers who collaborate within the design management of textile SMEs, using a BPM management model under the Design Thinking approach, changing the focus of the Design Thinking tool to seek solutions within business problems through the BPM structure and its life cycle A case study was carried out for the validation of the model in a textile SME in Peru, the main results obtained were the improvement of times and costs in management design by 9% and 7%, respectively.
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  • Production Management Method Based on Agile Approach and Lean Manufacturing Tools to Increase Production Levels in Peruvian Metalworking MSMEs

    Portugal-Picon, David; Villavicencio-Arriola, Manuel; Cano-Lazarte, Mercedes; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
    In Perú, 90% of companies that employ 50 workers or less have an average life span of only 10 months in the market. This statistic is closely linked to informality and low productivity issues in such companies. Moreover, in March 2020, manufacturing production plummeted to 32.2% owing to low productivity levels exhibited by some companies. Therefore, to improve this situation, a production management method is required to enhance production management at metalworking MSMEs. This research work is based on the design and application of a production method based on lean manufacturing tools and agile methodologies to improve production process performance and meet market demands. Results revealed that manufacturing times reduced to 14.5 min, productivity increased by 30%, and the level of unfulfilled orders reduced by 30%.
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  • Lean Green Production Management Model Under a Circular Economy Approach for Reducing Variable Costs at a Small Plastics Business

    Diaz, Roberth; Gambetta, Marcelo; Rojas, Jose; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
    This paper proposes a Lean Green model for increasing profitability in small and medium-sized businesses operating within the plastics sector. This model will use the 5S methodology, KanBan for inventory control and TPM to standardize new corrective and preventive maintenance processes. As an added contribution, a Circular Economy process will be included to reuse products, thus reducing consumption and generating less solid waste. In this way, companies will not only prevent damaging the environment but will also guarantee their compliance with regulatory standards. As a result, an 11% reduction was observed in the acquisition of supplies and spare parts for machine maintenance along with a 4% reduction in the number of machine breakdowns.
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  • Cost of Sale Reduction in a Company Within the Restaurant Industry Using a Procurement Model Based on Supply Chain Management and Lean Philosophy

    Gutierrez-Yllu, Luiggi; Figueroa-Pomareda, Guido; Cano-Lazarte, Mercedes (Springer Science and Business Media Deutschland GmbH, 2022-01-01)
    This study mainly analyzes the increase in food and beverage (F&B) costs and its economic impact on business. Likewise, the related indicators that would cause this main indicator to increase were studied. The study was conducted and validated using a procurement simulation process of a specialized restaurant company belonging to a restaurant group. The results showed that the model proposed in the study reduces by 1.73% the main indicator of F&B cost; in addition, the related indicators are presented. Therefore, it can be confirmed that poor management, poor control of resources, such as supplies, and the absence of procurement strategies generate an excessive supply of resources to the restaurant or cause the loss of some supplies.
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  • Comprehensive Management model for increasing the competitiveness of small and medium artisan jewelry enterprises in Peru

    Mejia-Pajuelo, K.; Solis-Galdos, K.; Mauricio-Sanchez, D.; Raymundo-Ibañez, C.; Perez, M. (Institute of Physics Publishing, 2020-04-06)
    Today, many small and medium enterprises (SMEs) either go out of business or see their growth being stalled due to poor activity management and organization, which is why they are often unprepared to engage against large companies leading their competitive markets. This study aims to develop a comprehensive management model, exclusively designed for SMEs in the jewellery sector, which may encompass all areas that create value and make them competitive. The development of this comprehensive management model was deployed in 21 steps classified into three tiers based on three major philosophies. This study uses lean manufacturing to identify activities that add value and reduce waste, and lean green was used to provide the environmental care and culture approach required for a friendly and fair workplace environment. The selected scenario is a jewelry workshop, wherein techniques and tools were completely applied and yielded a 20% increase in operating performance and a 15% increase in annual return.
    Acceso abierto
  • B2B Marketing Method Adapted to Sales Improvement Through the Implementation of ABC Classification Tool and Inbound Marketing in SMEs

    Galvez-Torres, Erika; Cruz-Alfaro, Milagros; Cespedes-Blanco, Carlos; Raymundo, Carlos; Mamani-Macedo, Nestor; Dominguez, Francisco (Springer, 2020-01-01)
    It has been found that the main causes of insufficient sales of different small and medium-sized enterprises (SMEs) is the low conversion rate of quotes into sales, which entails poor business performance and low economic impact. Therefore, a marketing methodology called inbound marketing is planned, which is modified and adapted to the case study. In contrast, tools such as ABC classification, workflow, and inbound marketing have been used as a structure of the proposed methodology to solve the problem. The implementation of this methodology resulted in an increased efficiency of quote development and an enhanced performance ratio thereof. In conclusion, it is possible to measure the financial impact of the methodology implementation which has been beneficial for the company under study. Business performance in the last month of implementation improved by 10%.
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  • Agile Inventory Management Model Under a Digital Transformation Approach for Stockout Reduction in Chemical Industry’s MSE

    Garamendi-Colos, Virginia; Cano-Lazarte, Mercedes; Mamani-Macedo, Nestor; Raymundo, Carlos; Dominguez, Francisco (Springer, 2020-01-01)
    Through digital transformation, company processes that are, or could be, conducted manually are reduced; moreover, human tasks are automated when software-based processes are established. This paper analyzes the adoption of a digital transformation tool to manage inventory through the application of agile models, such as Just-In-Time, and the use of Enterprise Resource Planning (ERP), employing the Deming cycle method, as several unclear empiric processes exist for managing inventory and purchases. It also upholds that as defined processes are established and the companies exert higher control over inventory turnover and outflows, they could apply methods, such as demand forecasting, to avoid stockout, supply shortage, and inventory loss.
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  • Quality Management Model Based on Lean Six Sigma for Reducing Returns of Defective Clothing Articles in SMEs from the Clothing Industry

    Pacheco-Bonilla, Maday; Cespedes-Blanco, Carlos; Raymundo, Carlos; Mamani-Macedo, Nestor; Dominguez, Francisco (Springer, 2020-01-01)
    Even though there is a high demand for clothing articles in the market, they do not meet quality standards. This can be appreciated after the clothes are washed and dried and the study revealed that over 20% of the items were returned each month. This occurs when the acquisition of raw materials is focused exclusively on the price. Thus, there are no requirements for compliance with any technical specifications that would enable the production process to be equipped with quality raw materials. Additionally, the absence of control over the quantity of consumables based on demand generates reprocessed inventory, thus damaging the fabric. Therefore, the proposed model was made through the Lean Six Sigma method to reduce waste and meet client requirements. The results were a decrease in returns by over 16.5% and an increase in productivity by 28.5%.
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  • Comprehensive management model for solid waste collection and transportation in Peruvian urban municipalities

    Bernal, Renato; Sánchez, Edgar; Mauricio, David; Raymundo, Carlos (Springer Verlag, 2020-01-01)
    Here in, comprehensive management model of municipal solid waste collection and transportation, “MIGRU,” is proposed, based on the Lean Six Sigma, VSM, and Servqual methods. This model considers and includes three important management systems for an efficient collection value chain: quality management, route management, and HR and community management. The proposed model was implemented and validated in the municipality of Lima, Peru, and the results showed that municipal costs were reduced up to 40%, solid waste was reduced in the streets, and routes and processes were updated and improved in addition to an improvement in the participation and environmental education of citizens. Thus, correct management of the proposed model’s three general approaches to a very positive municipal impact at economic and environmental levels, without the investment of excessive amounts of money observed in first-world countries.
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  • Management model based on the lean thinking method for medium-sized peruvian companies in the apparel sector

    Loayza, Luis; Olave, Sebastián; Perez, Maribel; Rojas, Jose; Raymundo, Carlos (Springer Verlag, 2020-01-01)
    The waste and reprocess problem in Peruvian apparel companies is greater than expected. After reviewing a history of losses and reprocesses, an innovative technical solution based on a combination of Lean Manufacturing and Agile tools is presented herein. This innovative proposal is implemented in the areas of cutting, embossing, and sewing in an apparel company. Value Stream Mapping results before and after implementing the proposed model are compared. The major achievement of this model is the significant reduction in loss percentage after two weeks of implementation.
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  • Project planning methodology based on lean philosophy and PMBOK guidelines for SMEs in the electricity sector

    Bazán, Denisse; Pinedo, Marco; Rojas, José; Raymundo, Carlos (Springer Verlag, 2020-01-01)
    Currently, businesses implementing electrical projects lack the theoretical knowledge of ways to correctly develop the projects given that they are based on empirical knowledge. Consequently, a need has developed to implement lean philosophy and project management as distinctive and renowned pillars to ensure high competitiveness in the market of the sector under study. Through case studies, the literature on the subject demonstrated the importance of proper planning based on cost and time pillars. These pillars were analyzed using Ishikawa tools and a problem tree. The following lean tools were chosen: 5S, visual management, and quality circles. These tools and the project management guidelines, specifically the 47 processes published in the 5th edition of the Project Management Body of Knowledge, were applied as a model proposal at a pilot company in which the results of how this combination of solutions reduces delivery times for that organization were compared.
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  • Design of a model of marketing a product of detection and identification with technology of positioning in interiors based on RFID

    Canepa, Amy; Rodríguez, Grecia; Rojas, Jose; Raymundo, Carlos (Springer Verlag, 2020-01-01)
    Currently, one of the main problems is that “time” is becoming more important, which will cause people to perform multiple tasks every day because of a hectic lifestyle, and with it the issue of lost articles. and poorly placed also increases significantly. Although there have been initiatives by some small companies to offer solutions characterized by the use of positioning technologies, these have not achieved the desired success. That is why, in this research, a scheme for the design, evaluation and implementation and marketing of a product with RFID technology with location and alert functions in the absence of proximity to solve the aforementioned problem has been proposed. The scheme and the product were validated through focus tools, surveys and scenario analysis. Likewise, the components of the business model of the scheme allow to reach the demand.
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  • Fundamental Criteria for Methodology of Blasting Engineering in Mining Grains to Reduce Mineral Dilution in Peruvian Polymetallic Underground Mining

    Fuentes-Rivera-Yon, Nayrim; Arauzo-Gallardo, Luis; Raymundo, Carlos; Mamani-Macedo, Nestor; Moguerza, Javier M. (Springer, 2020-01-01)
    This article analyzes the applicability of an appropriate design of blasting engineering for an underground mine to be used in a Peruvian grain context through the data collection and observation method using the Bieniawski rock mass geomechanical classification system, average vein power weighting, and operational dilution of the pits. The generation of solutions is under both the McCarthy approach formula and final results analysis of the dilution behavior obtained in relation to the initial ones. Moreover, the database provided by a mining company is analyzed with respect to the geological conditions for the rock mass classification of the roof box and floor box to determine the quality of the rock, ore grades, power of the vein, and the percentage of dilution. Then we proceed to determine the continuity and thickness of the vein in a given block and analyze the dilution based on the fundamental criteria of blasting engineering.
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  • Application of PMBOK to improve the deadline of projects in SMEs engineering consultancies

    Hinostroza, Maricielo; Chavez, Pedro; Nuñez, Victor; Raymundo, Carlos (Springer Science and Business Media Deutschland GmbH, 2019-01-01)
    In recent years, project management in consulting firms has grown due to greater demands for goods and services. However, this growth has meant that due to inefficiencies in the management, delays in project delivery times are generated. In addition, the same situation occurs for performance of personnel’s competences, as well as in defining the scope of the project. Therefore, this article proposes a model for the application of Project Management Body of Knowledge (PMBOK) based on knowledge management, which consists of the following areas: stakeholder management, risk management, cost management, time management, human resources management, quality management, integration management, and scope management. To show the ease of use of this model, a case study was conducted in an engineering consulting firm. The results of the application of the model were successful: the delay in project delivery times was reduced by 70% and the risks that may exist during execution were reduced by 67%. In addition, the company highlighted the success of the application of knowledge management because it improved the interaction and skills of staff by facilitating the implementation of the model.
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  • Methodology for the digitalization of advertisement at the point of sale for gross margin increase in the traditional retail trade

    Cheng-Fong, Luis; Cruzalegui, Ana; Rojas, Jose; Raymundo, Carlos (International Institute of Informatics and Systemics, IIIS, 2019-01-01)
    Retail trade modernization in Peru has displaced the traditional retailer as the first option when it comes to shopping. Supermarkets have grown 45% during the last four years and the new convenience stores gather all competitive advantages required by the sector. Industry has adapted to the new Peruvian in order to cover the needs generated by a digital age offering solutions that give timely information, comfort and modernity when acquiring a new product. In 2017, 414,000 grocery stores were counted in Peru, which were forced to adapt and improve their services. This research project aims to come up with a solution to bring the grocery stores into the twenty-first century, and thus, to increase their gross margin and ensure their continuity. A methodology connecting the requirements of the grocery stores that invest the most in the city of Lima to the needs of the mass consumption companies by means of a platform that digitalizes ads at the point of sale driven by digital advertising is presented here. Currently, the product benefits 40 grocery stores in the city with a new customer service channel that allows to increase their sales by 20%.
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  • Agile and sustainable methods to implement 6S in textile manufacturing MSEs

    Quea, Camila; Sánchez, Karla; Mauricio, David; Raymundo, Carlos; Dominguez, Francisco (International Institute of Informatics and Systemics, IIIS, 2019-01-01)
    No presente resumen.
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