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dc.contributor.advisorCalvo Córdova, Fernandoes
dc.contributor.authorBrenner Jaramillo, Diego Alonso*
dc.contributor.authorCoronado Fuentes, Dayana Neisha*
dc.contributor.authorSifuentes De La Torre, Juan Pedro*
dc.date.accessioned2017-10-10T14:54:16Z
dc.date.available2017-10-10T14:54:16Z
dc.date.issued2016-11
dc.identifier.citationBrenner Jaramillo, D. A., Coronado Fuentes, D. N., & Sifuentes De La Torre, J. P. (2016, November 1). Estudio del impacto de Facebook en una microempresa: caso “Los Sanguchones de Kike” en el período 2013 - 2015. (Universidad Peruana de Ciencias Aplicadas (UPC), Ed.). Universidad Peruana de Ciencias Aplicadas (UPC), Perú. Retrieved from http://repositorioacademico.upc.edu.pe/upc/handle/10757/622222es_PE
dc.identifier.urihttp://hdl.handle.net/10757/622222
dc.description.abstractNowadays, social media has become an important and fast way for companies to promote their products and services, reaching to a great number of people. The use of social media, has changed the way of advertising, and has innovated the ways of doing it. At the same time, companies using social media have gain the advantage of being closer to their consumers, making it easier for the company to know their needs, their profiles and also to interact with them. This study of Professional Sufficiency is oriented to demonstrate that the use of Facebook was the most effective way for the microenterprise “Los Sanguchones de Kike” to obtain new customers. The theoretical base was established by using the following concepts: digital marketing, social media strategy, markets research and microenterprise. We setted the specific goals for the study, which consisted in (i) measuring how sales increase and (ii) product remembrance were strongly correlated to the interaction through the posts from their Facebook page, our last goal consisted in (iii) comparing the scope and the cost of this social media versus traditional marketing methods (i.e. flyers). In order to fulfill the aim of the study, we developed several types of research for each goal, with the purpose of obtaining relevant and substantial information. Having analysed our results, we were able to achieve our specific goals; hence, we also achieved our main goal; this means that we were able to demonstrate that the use of Facebook was the most effective way for “Los Sanguchones de Kike” to obtain new customers.
dc.description.uriTrabajo de Suficiencia Profesionales_PE
dc.formatapplication/pdfes
dc.formatapplication/mswordes
dc.formatapplication/epubes
dc.language.isospaes
dc.publisherUniversidad Peruana de Ciencias Aplicadas (UPC)es
dc.rightsinfo:eu-repo/semantics/openAccesses
dc.sourceUniversidad Peruana de Ciencias Aplicadas (UPC)es_PE
dc.sourceRepositorio Académico - UPCes_PE
dc.subjectRedes socialeses
dc.subjectMarketing Digitales
dc.subjectFacebookes
dc.subjectMYPESes
dc.subjectInternetes
dc.subjectWeb 2.0es
dc.titleEstudio del impacto de Facebook en una microempresa: caso “Los Sanguchones de Kike” en el período 2013 - 2015es
dc.typeinfo:eu-repo/semantics/bachelorThesises
thesis.degree.grantorUniversidad Peruana de Ciencias Aplicadas (UPC). Facultad de Negocioses_PE
thesis.degree.levelLicenciadoes_PE
thesis.degree.disciplineAdministración y Negocios Internacionaleses_PE
thesis.degree.nameLicenciado en Negocios Internacionaleses_PE
refterms.dateFOA2018-06-18T05:48:35Z
html.description.abstractEn la actualidad las redes sociales se han convertido en un medio para que las empresas hagan conocidos sus productos o servicios de manera rápida, llegando a un gran número de personas. Mediante el uso de las mismas, se ha modificado la manera de hacer publicidad llegando a innovar en los métodos y a su vez obteniendo la ventaja de estar cerca a sus consumidores, conociendo sus necesidades, su perfil e interactuando con ellos. El presente Trabajo de Suficiencia Profesional está orientado a demostrar que el uso de Facebook fue el medio más efectivo para que la microempresa “Los Sanguchones de Kike” haya captado nuevos clientes. Para la base teórica se utilizaron los temas: marketing digital, estrategia del uso de redes sociales, investigación de mercados y microempresa. Se plantearon objetivos específicos, los cuales consistieron en (i) medir cómo la interacción de la página de Facebook impactó directamente al incremento en las ventas (ii) la recordación de los productos que generan las publicaciones y finalmente (iii) la comparación en alcance y costo del uso de esta red social frente al de los métodos tradicionales (específicamente volantes). Para el cumplimiento de estos tres objetivos se desarrollaron diversas investigaciones para cada uno, con la finalidad de obtener datos relevantes y sustanciales. Luego de analizar los datos obtenidos, se tuvo resultados favorables para los tres objetivos específicos, por lo cual se logró el objetivo general: Demostrar que el uso de Facebook fue el medio más efectivo para que “Los Sanguchones de Kike” haya captado nuevos clientes. Palabras clave: Redes Sociales, Facebook, Microempresa, “Los Sanguchones de Kike”, Marketing Digital, Internet, Web 2.0.
html.description.abstractNowadays, social media has become an important and fast way for companies to promote their products and services, reaching to a great number of people. The use of social media, has changed the way of advertising, and has innovated the ways of doing it. At the same time, companies using social media have gain the advantage of being closer to their consumers, making it easier for the company to know their needs, their profiles and also to interact with them. This study of Professional Sufficiency is oriented to demonstrate that the use of Facebook was the most effective way for the microenterprise “Los Sanguchones de Kike” to obtain new customers. The theoretical base was established by using the following concepts: digital marketing, social media strategy, markets research and microenterprise. We setted the specific goals for the study, which consisted in (i) measuring how sales increase and (ii) product remembrance were strongly correlated to the interaction through the posts from their Facebook page, our last goal consisted in (iii) comparing the scope and the cost of this social media versus traditional marketing methods (i.e. flyers). In order to fulfill the aim of the study, we developed several types of research for each goal, with the purpose of obtaining relevant and substantial information. Having analysed our results, we were able to achieve our specific goals; hence, we also achieved our main goal; this means that we were able to demonstrate that the use of Facebook was the most effective way for “Los Sanguchones de Kike” to obtain new customers.


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