El comportamiento del consumidor de la generación z respecto al proceso de compra tradicional y su relación con las marcas en los medios digitales
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AuthorsAybar Lindley, Lissette
Colchado Pisconti, Diego
Chávez Aguilar, Fiorella
Gonzales Benavides, Silvia
Obando Ponce, Omar
KeywordsComportamiento del consumidor
Proceso de compra tradicional
MetadataShow full item record
CitationAybar Lindley, Lissette; Colchado Pisconti, Diego; Chávez Aguilar, Fiorella; Gonzales Benavides, Silvia; Obando Ponce, O. (2017). El comportamiento del consumidor de la generación z respecto al proceso de compra tradicional y su relación con las marcas en los medios digitales. Universidad Peruana de Ciencias Aplicadas (UPC). Retrieved from http://hdl.handle.net/10757/622177
AbstractThe present investigation raises the need to identify the changes that might or not be given in the process of traditional purchase opposite to the new generations that are about to come, this is stimulated principally for the behavior of the Generation Z. For it, this document is based in the nearby investigation of the target concerning about his behavior in order to know how they choose and buy different brands and in what way they will be able to be fidelize through companies that applies marketing 3.0, which is discussed in the theoretical framework in the chapter 1. The chapter 2 contains the objectives and the main hypothesis of the investigation, which is: The Generation Z consumer is considered as a digital native and maintains a direct contact with the technology, which plays an important role in its day a day. That is why it is possible that the behavior of Generation Z, as consumers, influence the transition from the traditional buying process to one more online. The methodology used for the present investigation, which is in the chapter 3, shows two complementary parts; the qualitative exploratory, which include two depth interviews to experts in topics of digital marketing and consumer behavior which were taken as a base for the accomplishment of two focus group that were performed as a consequence of that first investigation. The first focus was aimed at young people aged 13 to 19 years and the second, to parents of this generation. Finally, a conclusive quantitative investigation was carried out, covering 384 face-to-face surveys. This new segment is a digital native and generator of new content, and also shows new patterns of behavior that differentiate it from the ancestral generations, therefore, analyzing and studying these behavioral characteristics is fundamental to evaluate if the buying process could undergo changes in the not too distant future. This would impact in the retail sector, as the behavior of this new generation would impact other items such as educational, psychological, labor, etc, discussed in the chapter 4. As a result of the research the most relevant characteristics of Generation Z consumer behavior are identified, which allows to know their preferences in relation to how they consume different brands. Finally, as a result of the analysis, presented in the chapter 5, we present the findings and recommendations regarding the possible change in the traditional purchasing process driven by the behavior of this new generation.
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