• Atracción de talento humano a un call center

      Zilberman Fleischman, Jack; Caro Vasquez, Monica Gabriela; García Guillén, Sandra María Pía (Universidad Peruana de Ciencias Aplicadas (UPC), 2017-10-31)
      Investigates the dynamism of the Call Centers sector in Peru and how affects the company's human resources, emphasizing human talent and how it is affected by the lack of long-term planning of its retention, recruitment and attraction. All of these topics were seen from four different perspectives such as Call Center, human talent, excellent place to work and permanence of human talent in a Call Center. It also suggests ways to improve staff turnover rates in one of the sectors with the highest indicator rates.
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