Facultad de Administración en Hotelería y Turismo
Recent Submissions
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The competitiveness of peruvian tourism companies: integrating the perspective of the private and public sectors into the theory(Associacao Iberica de Sistemas e Tecnologias de Informacao, 2024-01-01)The objective of this study was to develop a concept and model of tourism companies’ competitiveness applicable to the Peruvian context, starting from a theoretical reference and including the perspective of managers and leaders in the public and private sectors. Through the application of qualitative research methods (workshop and in-depth interviews) and a participatory action research approach, this study succeeded in integrating the perspectives of different actors into the theory. Furthermore, this study identified the factors that favor or hinder the peruvian tourism companies’ capacity to reach competitiveness and the actors that could promote it.Acceso restringido temporalmente
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Assessment of the prevalence of burnout syndrome in employees of a Hotel in Lima(Associacao Iberica de Sistemas e Tecnologias de Informacao, 2024-01-01)Human resources are a differentiating element in hotel companies, due to their high interpersonal interaction. This interaction produces chronic stress, the main cause of Burnout Syndrome (BS), whose dimensions are emotional exhaustion, depersonalization, and personal fulfillment. This study aims to assess the prevalence of Burnout Syndrome in frontline employees of a Hotel in Lima (Peru). To this end, the prevalence of BS is analyzed in its dimensions, considering sociodemographic and labor factors. It was adopted a quantitative methodology. In this study, 46 employees were surveyed, applying the MBI-ES inventory (Maslach Burnout Inventory – Spanish version). The results showed that 19.6% have high levels of BS, which 77.4% are first-line employees and 15.2% present a medium level of BS. The BS is more highlighting in young women between the ages of 20 and 30 and in those who receive a lower salary range. Furthermore, correlation tests showed that the Burnout Subscales are strongly and significantly related.Acceso restringido temporalmente
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Thriving in a World of Giants: Craft Breweries’ Workings in a Major Tourism Destination(SAGE Publications Ltd, 2024-01-01)Major tourism destinations depending on iconic resources to draw tourists are seeking to diversify their offerings. Building upon neolocalism, craft-beverage tourism has emerged as a diversification strategy. Such a strategy requires establishing a vibrant craft-beer industry that, according to the resource partitioning theory (RPT) requires applying four mechanisms (location, anti-mass production sentiment, customization, and conspicuous status). Since it is unknown how the RPT unfolds in tourism destinations, we interviewed 21 producers in Cusco (Peru), a major destination with an emerging craft-brewery industry, to identify the strategies they are utilizing to position their products when juxtaposed with tourism and neolocalism. We identified 17 actions that local craft-brewers apply and a strong tourism-neolocalism intersection, which altogether enriches the RPT. Findings suggest that craft-brewers build upon local places and culture to differentiate from, rather than fight against, their competitors. Findings can also guide agencies seeking to diversify the tourism offerings through craft-beverage tourism.Acceso restringido temporalmente
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Reinvention of the health professional in a post-pandemic era(Ediciones Doyma, S.L., 2023-07-01)No tiene resumenAcceso restringido temporalmente
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Anxiety and mental health in the face of COVID-19(Elsevier Espana S.L.U, 2022-10-01)En estos últimos años el mundo estuvo en una situación crítica generada por la pandemia de la COVID-19, la cual afectó en muchos aspectos a la sociedad, tanto en lo económico como en la salud física, paralelamente trajo consigo la pérdida de vidas humanas, repercutiendo negativamente en la población en general1. A raíz de los primeros casos de SARS-CoV-2 detectados en el mundo, los distintos gobiernos optaron por medidas de prevención para contrarrestar la expansión de este virus, sin embargo, lo que no se pudo prever fue el efecto que tuvo en la salud mental. Como sabemos, la enfermedad provocó diferentes cambios en la sociedad, causando incertidumbre en las personas, por ende, el bienestar emocional se vio afectado2. En la población adolescente, la afectación emocional principal se debió a problemas familiares, baja autoestima, la muerte de un pariente, por disfunción familiar o por la pobreza en la que viven., Asimismo, el aislamiento social influyó en la salud mental de estos jóvenes3. Los problemas como el estrés postraumático, los trastornos afectivos y la atención con ansiedad, afectan tanto a los varones como a las mujeres. En algunos casos los hombres externalizan su estrés con actos de violencia, mientras que las adolescentes lo reprimen. En consecuencia, se deben de brindar alternativas o medidas que ayuden a afrontar el estrés producido por la cuarentena. En ese sentido, es válido seguir las siguientes recomendaciones: primero, un cambio en la alimentación a base de proteínas y carbohidratos, asimismo, actividades deportivas y ejercicios de relajación como la RMP de Jacobson; segundo, la comunicación con familiares cercanos que permitan tener una sostenibilidad emocional, con ayuda profesional y las escuelas de padres; tercero, las entidades educativas y universitarias deben realizar investigaciones que permitan identificar los problemas de ansiedad y de salud mental en los adolescentes mediante instrumentos como el MINI-KID, la escala orientada al DSM del Child Behavior Checklist (CBCL), entre otros; finalmente, el uso de las TIC para el tratamiento de la ansiedad con la finalidad de reemplazar a los medios de comunicación tradicionales (televisión y radio)4,5. En conclusión, se infiere que en situaciones de fallecimiento de un pariente, pobreza o problemas familiares, los jóvenes que reciben charlas y orientaciones logran mejorar su autorreconocimiento y, por ende, su autoestima. Por lo tanto, la salud mental está vinculada con el bienestar emocional, la satisfacción por la vida, y el poder resolver problemas.Acceso abierto
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Measuring the competitiveness of tourism companies in Peru(Universidad del Zulia, 2022-05-09)The objective of the study was to analyze the levels of competitiveness in tourism companies in Peru, the model and methodology applied by the Secretary of Tourism of Mexico in 2014 was updated, called measurement of the competitiveness of tourism service providers registered in the certifications and quality seals, derived from an exploratory and confirmatory factor analysis. A questionnaire validated and applied in the context of Peru was developed, based on which the calculation of the competitiveness index of the Peruvian tourism company was made. The results show that, overall, the performance of Peruvian tourism companies is mid-range, taking into account the average of the scores obtained in the evaluation of the seven dimensions of the model. It is concluded that there is a relationship between the high competitiveness index with categorical variables such as the size of the company, number of workers and number of years of experience of the executive in charge of its management.Acceso abierto
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How to define gastronomic identity from Cultural Studies: The Peruvian case(AZTI-Tecnalia, 2022-03-01)Identity is a concept that has received a multiplicity of very diverse approaches and references throughout the history of ideas. Cultural studies have approached with special interest the discussion around the contemporary meanings of this term. This study proposes the concept of gastronomic identity and examines its definition based on Stuart Hall's research on discursive identity. The explanatory capacities of this concept will become evident when it is applied to the case of Peruvian gastronomy through the analysis of texts located at the beginning of the so-called Peruvian gastronomic boom between 1980 and 1995. © 2022 Elsevier B.V.Acceso restringido temporalmente
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Tour Leading in South America: Job Inputs and Outcomes(SAGE Publications Ltd, 2020-09-01)Tour Leader’s (TLs) performance is a key determinant of tourists’ satisfaction. Yet, research on the set of rewards and stressors (job inputs) that TLs experience and how these affect their quality of life and job satisfaction (job outcomes) is scant. This study, framed within the facet analysis model, fills this knowledge gap using data collected from 82 TLs operating in South America. Respondents were satisfied with nonfinancial rewards and perceived low stress levels resulting from their jobs. Although most reported positive psychological outcomes, they also acknowledged a decrease in their quality of convivial life. Analysis indicated that job inputs significantly affected TLs’ psychological and convivial well-being and job satisfaction. Study results expand the scholarship of the inputs and outcomes of tour leading and provides managerial and policy insights to increase TLs’ quality of life and job satisfaction, which is critical to enhance job performance.Acceso restringido temporalmente
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The stress from my tour leading job: Differences between genders(Elsevier Ltd, 2020-09-01)This study compared job stressors between female and male Tour Leaders (TLs) operating in South America, mainly Peru and Bolivia. In 2017, 82 TLs were surveyed about their level of stress on 30 items representing four sources of job stress: job roles, nature of the job, tourists’ attitudes and behaviors, and external factors. Statistical tests determined that female TLs perceive higher levels of stress from sexual harassment, natural disasters, facilitating the tourists-locals interaction, having limited free time during trips and constant packing/unpacking. Male TLs reported higher levels of stress when tourists supersede their authority. These results indicate the need to amend policy and managerial guidelines to increase gender equity in the tour leading profession.Acceso restringido temporalmente
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Percepción del paciente hospitalizado respecto a la atención de enfermería en un hospital público(Elsevier B.V., 2015-05-27)Acceso abierto