Facultad de Negocios
http://hdl.handle.net/10757/621255
2024-03-29T07:15:05ZRelationship between Service Quality and Customer Satisfaction in Restaurants in Los Olivos, Peru
http://hdl.handle.net/10757/668380
Relationship between Service Quality and Customer Satisfaction in Restaurants in Los Olivos, Peru
Gamarra-Miranda, Miguel Antonio; Rojas-Chávez, Johisi; Jauregui-Arroyo, Ralphi; Rondon-Jara, Evelyn
The objective of this research is to determine the degree of relationship between the quality of service and customer satisfaction in the restaurants of the Los Olivos district, in the year 2021. The study is based on a quantitative and correlational approach, with a non-experimental design and cross-sectional classification. To measure the two variables, a sample of 381 customers visiting restaurants in Los Olivos was taken. For service quality, the Servqual model was used, and for satisfaction, a tool based on factor analysis was used. A survey of 43 questions with a Likert scale from 1 to 7 was applied, and the following results were obtained: the general hypothesis was accepted with a significant coefficient (p-values < 0.05). Regarding the specific hypotheses, reliability, empathy and tangibles are accepted with significant coefficients (p-values < 0.05) in contrast to the dimensions of responsiveness and safety which are rejected with non-significant coefficients (p>0.05). In conclusion, restaurants should train staff to
serve efficiently and improve safety, as well as modernise their facilities and technological capacity to ensure their success.
2022-04-01T00:00:00ZPalabras finales de Andrés Escalante en el 8th International Conference on Global Management. Capitalismo y libertad
http://hdl.handle.net/10757/667069
Palabras finales de Andrés Escalante en el 8th International Conference on Global Management. Capitalismo y libertad
Escalante Marquez, Andrés
Palabras finales del Director de Administración y Finanzas, UPC, Andrés Escalante en el 8th International Conference on Global Management. Capitalismo y libertad.
2022-11-16T00:00:00Z8th International conference on global management. Capitalismo y libertad
http://hdl.handle.net/10757/667068
8th International conference on global management. Capitalismo y libertad
Gonzáles-Olaechea Franco, Javier; Bueno de Lercari, Rosa; Villegas Otero, María Cecilia; Cabieses Crovetto, Guillermo; Ghersi Murillo, Lucas Daniel; Escalante Marquez, Andrés
Octava conferencia internacional organizada por la Dirección de Administración y Finanzas de la Universidad Peruana de Ciencias Aplicadas (UPC). Contó con la participación de: Expositor principal: Gonzáles-Olaechea Franco; Panelistas: Javier Bueno de Lercari, Rosa Villegas Otero, María Cecilia Cabieses Crovetto, Guillermo Ghersi Murillo, Lucas Daniel; Andrés Escalante, Director de Administración y Finanzas, UPC.
2022-11-16T00:00:00ZCamino a la Digitalización: Procesos de Fiscalización
http://hdl.handle.net/10757/658071
Camino a la Digitalización: Procesos de Fiscalización
Laynes, José; Saldaña, Lucy
Charla que nos informa respecto a como se realizarán las fiscalizaciones tributarias en tiempos Digitales.
2021-05-07T00:00:00ZNIIF 16 - Arrendamientos
http://hdl.handle.net/10757/658070
NIIF 16 - Arrendamientos
Paulet, Rodolfo
Conferencia donde podemos conocer las implicancias y características principales de la NIIF 16.
2021-10-29T00:00:00ZPLE Planillas - PwC
http://hdl.handle.net/10757/658069
PLE Planillas - PwC
Paulet, Nora
Conferencia para conocer el manejo de como estructurar las Planillas, para el previo uso del Plame.
2021-10-22T00:00:00Z