Estrategias comunicativas para reducir estrés laboral en enfermeras de un hospital público castrense de Lima
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Advisors
Valdivia Rossel de Alvarado, María PíaIssue Date
2019-12-03Keywords
Comunicación interpersonalEstrategias de comunicación
Estrés laboral
Interpersonal communication
Communication strategies
Occupational health
Metadata
Show full item recordAbstract
La finalidad de este estudio es identificar las estrategias de comunicación que utilizan un grupo de enfermeras del área de hospitalización y emergencia de un hospital geriátrico público castrense de la ciudad de Lima para mejorar su relación con los pacientes y familiares, y reducir el estrés laboral. La presente investigación utilizó un enfoque cualitativo. Se entrevistó a 12 enfermeras y se observó la interacción entre ellas y entre enfermeras y pacientes o familiares en los meses de mayo a octubre de 2019. Los resultados indican que las enfermeras generan diversas estrategias comunicativas en respuesta a los distintos problemas que enfrentan con los familiares y pacientes. Esto con la finalidad de facilitar su labor diaria y cumplir con los requerimientos establecidos por su institución.The purpose of this study is to identify the communication strategies used by a group of nurses from the hospitalization and emergency area of a military public hospital in the city of Lima to improve their relationship with patients and family members, and reduce occupational stress. The present investigation used a qualitative approach. 12 nurses were interviewed and the interaction between them and between nurses and patients or family members was observed in the months of May to October 2019. The results indicate that nurses generate various communication strategies in response to the different problems they face with family members and patients This in order to facilitate their daily work and comply with the requirements established by their institution.
Type
info:eu-repo/semantics/bachelorThesisRights
info:eu-repo/semantics/openAccessAttribution-NonCommercial-ShareAlike 4.0 International
Language
spaCollections
The following license files are associated with this item:
- Creative Commons